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*prima di utilizzare il tuo buono sconto attendi l'attivazione da parte di Dosoguan

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What is your return policy/procedure?

 

-The goal of Dosoguan is 100% your satisfaction and your satisfaction is very important.

-If you are not completely satisfied with your purchase, for any reason,

Dosoguan will offer you a full refund within 30 days of purchase.

 

You can start you return procedure following the instructions indicated in your CUSTOMER AREA

in the Site, otherwise submit your request writing us through e-mail .

In any case the following step is sending to Dosoguan’  s postal address

on time of 14 working days, by registered letter with return receipt, a refund application written which specifies your intention to withdraw from; the products for which it intends to exercise the right of withdrawal (attaching a copy of the order, full name of the client); The communication can be anticipated (but will still have to be confirmed by registered A / R within the following 48 hours), by e-mail at info@dosoguan.com .

 

And the following step is send back, not over the next five days, your item(s) for which you have started return ‘ procedure. Please Insert in this package the “goods return note” you can downloaded from your CUSTOMER AREA in the Site.

Please note that the product(s) must be undamaged and in “new and unused condition” to be

acceptable for return. Merchandise must not be opened, used, altered, or harmed

( e. g  unopened if  they are CDs or DVDs with no exception, or  books unmarked).

Magazines are non- returnable  with the only exception if they are defective.

Before buying one or more DVDs, please check if your DVD player is a code-free or multi-region

DVD player that is capable of playing DVD discs of different Region Codes from anywhere in the world.

 

Shipping and handling charges are not refundable.

Please understand that shipping for the return is buyer’s responsibility

You may return any unopened merchandise for a full refund or exchange .

Dosoguan accepts returns anytime within 14 days period from you have received your order. Once your return package has been received, Dosoguan will send you an e-mail to acknowledge that has received your return package.

 

Choose your favourite procedure:

1.The full amount of the purchase price will be refunded by the same method as the payment was made,

(e. g. If you paid by credit card, you will be refunded by the credit card and so on).

 

 2.Dosoguan will offer to you a similar value product(s) as a replacement of your item(s), or give you a total refund according to your request within 30 days working days after receiving your return.

3.The third option is that Dosoguan offers you a discount coupon you can  use in the bookstore Site to do shopping within one year from its creation (it must be exactly of the same economic value as your refund).

You have the right to choose your favourite procedure.

 

In case of discrepancy/defective product(s) is found, you can contact through e-mail immediately, no later than 2 months after receiving your order, and report the problem in detail inserting in your e-mail photos that demonstrate the problem so that we can evaluate the defect.

Dosoguan does everything possible to replace the defective item for you, and there are absolutely no costs involved. In this case send via e-mail a replacement request to info@dosoguan.com immediately.

Once Dosoguan has evaluated the defect ,will set up a new shipment for you to replace the item completely free of cost.

If Dosoguan needs the defective item returned back to its warehouse, Dosoguan will also send you a prepaid return label

within the new shipment where you can easily ship it back to Dosoguan at Dosoguan's expense.

 Dosoguan.com will guide you what to do after reading  your claims.

If you choose to return and have different delivery company other than the original delivery company, you will be responsible for paying return cost.

In any case, If a package is returned to Dosoguan, the courier , due to customer's error (because of the wrong postal address or no receiver was present at the provided

address, or no attempt from receiver to retrieve the package(s) at the designated courier's facility), Dosoguan will reship it as long as the customer pays two times the shipping

 fee (return shipping cost charged on us by the courier services + reshipping cost).

 

 

 What about cancel policy?

1. Your order will be cancelled if your payment is not transmitted in our account within 8 working days

After you put your order.

2. Your order will be cancelled if Dosoguan can not sell goods due to out of stock or any other reasons.

3. You may cancel your order before your payment.

4. You can not cancel your order after your payment. 

 

 

 

About Feedback and Dispute

Should you find anything make you unhappy, please kindly contact Dosoguan through e-mail

before leaving negative  feedback or opening a dispute.

Dosoguan will solve problem for you accurately and quickly as soon as possible, and

always will do the best for You. Contacting through e-mail will be the best way of solving problems that could occur.

If you are satisfied with our transaction, Dosoguan warmly invites you to leave on the web

 your positive feedback. Thank you in advance!

 

 APPLICABLE LAW

These terms of use, its subject matter and its formation (and any non-contractual disputes or claims)

are governed by Italian law. Dosoguan and You both agree to the exclusive jurisdiction of Italian law. Any

 dispute relating the current contract and its interpretation and/or execution comes under

the Italian Jurisdiction, then for any dispute arise regarding the application, interpretation and execution of these general conditions of sale, it will be pleaded by the court of Messina, subject to the applicability of Article. 63 of the Decree-Law 206/05. Provider reserves the right to modify,

if necessary, the general conditions of sale and therefore invites the customer to consult them regularly, checking this page from time to time, because Dosoguan may revise these terms at any time by amending this page.

 

In accordance with article 14 (Regulation UE) n. 524/2013, this bookstore informs Consumer about this European website

ODR   https://webgate.ec.europa.eu/odr

 

CONTACT DOSOGUAN

Please contact  by writing to:

(the following postal address) :

(company name): Dosoguan of Carmen Galifi

(address line): Via Trento isol. 82 n.6  

(city): Messina

(zip code): 98123

(country): Italy

 

CUSTOMER SERVICE

 Email:  info@dosoguan.com

Dosoguan.com responds daily from

Monday to Friday, 9:00 a.m to 7 p.m  (please remember it indicates Italian Time Zone)

and on Saturdays from 9:00 a.m. to 12:00 a.m.

Dosoguan.com south-korean bookstore loves helping awesome customers like you!