What is your return policy/procedure?
-The goal of Dosoguan is 100% your satisfaction and your satisfaction is very important.
-If you are not completely satisfied with your purchase, for any reason,
Dosoguan will offer you a full refund within 30 days of purchase.
You can start you return procedure following the instructions indicated in your CUSTOMER AREA
in the Site, otherwise submit your request writing us through e-mail .
In any case the following step is sending to Dosoguan’ s postal address
on time of 14 working days, by registered letter with return receipt, a refund application written which specifies your intention to withdraw from; the products for which it intends to exercise the right of withdrawal (attaching a copy of the order, full name of the client); The communication can be anticipated (but will still have to be confirmed by registered A / R within the following 48 hours), by e-mail at firstname.lastname@example.org .
And the following step is send back, not over the next five days, your item(s) for which you have started return ‘ procedure. Please Insert in this package the “goods return note” you can downloaded from your CUSTOMER AREA in the Site.
Please note that the product(s) must be undamaged and in “new and unused condition” to be
acceptable for return. Merchandise must not be opened, used, altered, or harmed
( e. g unopened if they are CDs or DVDs with no exception, or books unmarked).
Magazines are non- returnable with the only exception if they are defective.
Before buying one or more DVDs, please check if your DVD player is a code-free or multi-region
DVD player that is capable of playing DVD discs of different Region Codes from anywhere in the world.
Shipping and handling charges are not refundable.
Please understand that shipping for the return is buyer’s responsibility
You may return any unopened merchandise for a full refund or exchange .
We accept returns anytime within 14 days period from you have received your order. Once we receive your return package we will send you an e-mail to acknowledge that we have received your return package.
Choose your favourite procedure:
1.The full amount of the purchase price will be refunded by the same method as the payment was made,
(e. g. If you paid by credit card, you will be refunded by the credit card and so on).
2.Dosoguan will offers to you a similar value product(s) as a replacement of your item(s), or give you a total refund according to your request within 30 days working days after receiving your return.
3.The third option is that Dosoguan offers you a discount coupon you can use in the bookstore Site to do shopping within one year from its creation (it must be exactly of the same economic value as your refund).
You have the right to choose your favourite procedure.
In case of discrepancy/defective product(s) is found, you can contact us immediately, no later than 2 months after receiving your order, and report the problem in detail inserting in your e-mail photos that demonstrate the problem so that we can evaluate the defect.
We do everything we can to replace the defective item for you, and there are absolutely no costs involved. In this case send via e-mail a replacement request to email@example.com immediately.
Once we have evaluated the defect we will set up a new shipment for you to replace the item completely free of cost.
If we need the defective item returned back to us, we will also send you a prepaid return label
within the new shipment where you can easily ship it back to us at our expense.
Dosoguan.com will guide you what to do after reading your claims.
If you choose to return and have different delivery company other than the original delivery company, you will be responsible for paying return cost.
In any case, If a package is returned to us, the courier , due to customer's error (because of the wrong postal address or no receiver was present at the provided
address, or no attempt from receiver to retrieve the package(s) at the designated courier's facility), Dosoguan will reship it as long as the customer pays two times the shipping
fee (return shipping cost charged on us by the courier services + reshipping cost).
What about cancel policy?
1. Your order will be cancelled if your payment is not transmitted in our account within 8 working days
After you put your order.
2. Your order will be cancelled if Dosoguan can not sell goods due to out of stock or any other reasons.
3. You may cancel your order before your payment.
4. You can not cancel your order after your payment.
About Feedback and Dispute
Should you find anything make you unhappy, please kindly contact me through e-mail
before leaving negative feedback or opening a dispute.
Dosoguan will solve problem for you accurately and quickly as soon as possible, and
always will do the best for You. Contacting through e-mail will be the best way of solving problems that could occur.
If you are satisfied with our transaction, Dosoguan warmly invites you to leave on the web
your positive feedback. Thank you in advance!
are governed by Italian law. We both agree to the exclusive jurisdiction of Italian law. Any
dispute relating the current contract and its interpretation and/or execution comes under
the Italian Jurisdiction, then for any dispute arise regarding the application, interpretation and execution of these general conditions of sale, it will be pleaded by the court of Messina, subject to the applicability of Article. 63 of the Decree-Law 206/05. Provider reserves the right to modify,
if necessary, the general conditions of sale and therefore invites the customer to consult them regularly, checking this page from time to time, because Dosoguan may revise these terms at any time by amending this page.
In accordance with article 14 (Regulation UE) n. 524/2013, this bookstore informs Consumer about this European website
Please contact us by writing to:
(the following postal address) :
(company name): Dosoguan of Carmen Galifi
(address line): Via Trento isol. 82 n.6
(zip code): 98123
We respond daily from
Monday to Friday, 9:00 a.m to 7 p.m (please remember it indicates Italian Time Zone)
and on Saturdays from 9:00 a.m. to 12:00 a.m.
Dosoguan.com south-korean bookstore loves helping awesome customers like you!