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Terms an general conditions of sale

Welcome to Dosoguan.com,

Your source for All books, DVDs , toys,  magazines , CDs, comics and  board games  and other items from South-Korea!

 

ABOUT DOSOGUAN

This site is owned and operated by Carmen Galifi ,  ("We"  , “us” “our” represents Dosoguan.com, also named “Dosoguan”, Dosoguan bookstore sudcoreano” (in Italian language) “Dosoguan southkorean bookstore” and the owner and legal representative of it: Carmen Galifi).

Dosoguan is registered in Italy with VAT NUMBER 03474680836 and registration number with the Register of Companies of Messina - REA: ME-239769; Certified mail address (pec) : dosoguan@pec.it , at the headquarters  placed in : (the following postal address) :

(company name): Dosoguan of Carmen Galifi

(address line): Via Trento isol. 82 n.6  

(city): Messina

(zip code): 98123

(country): Italy

 

This bookstore online offers, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. All Products you see in the Site are in Italy; so the shipment is from Italy.

 By visiting our site and/ or purchasing something from dosoguan.com, you accept our “Terms an general conditions of sale" and agree to be bound by the following terms and conditions (“ Sales Terms, “Terms” “Terms of Service”)- including those additional terms and conditions and policies referenced here in and/or available by hyperlink.

  

These Terms of Service apply  to all users of the site and customers. The Customer is a consumer (an individual who buys goods for purposes not related to their business or profession).

By Registering to the e-commerce-site, Users/Customers give clear and explicit consent for their data to be stored and used.

Personal data is processed by Dosoguan.com in respect of GDPR 2016 /679 terms that is therefore responsible for the collection and safe storage of their customers' data. Under GDPR-UE Regulation 2016 /679, “processing of the personal data of a child” is only allowed by law when the child is at least 16 years old, under this age, is necessary the consent in written form from the child's parent or legal guardian to collect and process their data.

-To know more, Read the page:  COOKIE POLICY AND USE OF YOUR DATA

Please read these Terms of Service carefully before accessing or using this website.

 -By placing an order you are offering to purchase a product (s) on and subject to the following terms and conditions.

-By accessing or using any part of the site, you agree to be bound by these Terms of Service.

-If you do not agree to all the terms and conditions of this agreement, then you may not access the website. These sale terms may be updated.

Dosoguan strictly prohibits customers below 16 years to use this site without permission or assistance of a legal guardian in respect of GDPR 2016 /679: Under GDPR-UE Regulation 2016 /679, “processing of the personal data of a child” is only allowed by law when the child is at least 16 years old, under this age, is necessary the consent in written form from the child's parent or legal guardian to collect and process their data.

-To know more, Read the page:  COOKIE POLICY AND USE OF YOUR DATA 

Dosoguan will not be liable if any billing information or other details are passed on as a testing experiment. “User” means and includes any Customer / Buyer / You (the person that in  Dosoguan.com put an order as purchase on this site. Dosoguan  reserves the right to refuse an order to anyone for any reason at any time.

 

HOW DO I PLACE AN ORDER?

*For International buyers that don't live in Italy please READ* : BEFORE YOU MAKE AN ORDER or TO PAY you have to send a mail to info@dosoguan.com or dosoguanbookstore@gmail.com Dosoguan estimates the time and cost of delivery based on your Country and the weight of the package; the shipping cost will be calculated to you according to your Country and the weight of the package.Please write in e-mail the zip code of your location  so Dosoguan looks for a cheap shipping rate sending you an estimation of the shipping cost and if you accept the total (including the shipping cost),only after the process of the order on the site can start.Only after having accepted the shipping cost via mail you can complete your Order on the site.To check the status of your shipping you 'll be provided with the tracking number.

After choosing what do you prefer and you would like to purchase on the products ‘ page, please click on the “Add to cart” button. After making sure everything you would like to purchase is in your cart, please click the “Checkout” button. Please fill out the customer information form, then click on the “Continue to shipping method” button. “Standard Shipping” has not been selected for you, so please send an e-mail following above instructions. When you have accepted via e-mail the shipping cost you can go again on the site to complete your Order. Click “Continue to payment method” and please choose either PayPal or Credit Card or bank transfer. If you have a gift card or discount code, enter it now! Once you’ve chosen your payment method and entered your discount code, please click the “Complete order” button.

 

 All orders are subject to availability and confirmation of the order price.

***You can request specific books anytime you desire by sending a mail (info@dosoguan.com or dosoguanbookstore@gmail.com). Please write the title or attach the image of the cover book.There's no limit to the number of copies of a specific title requested.  You can contact Dosoguan to purchase titles of BOOKS-CD-DVDs or Magazines published in South korea that you'd like to find in Dosoguan available in order to be purchased on the site, just like items that currently you can see in the bookstore online.

 

PRICING POLICY

 All prices shown at this online bookstore are exempt from VAT

made in accordance with Article 1,  subparagraphs 54 to 89 of Italian Law n. 190/2014 – Flat-rate scheme.

All prices and offers remain valid as advertised from time to time. The  price of a product displayed on the Site at the time the order is accepted, will be honored, except in cases of patent error.

 

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.

This email is not an acceptance of your order, just a confirmation that the bookstore  have received it.

The contract between you and Dosoguan, is concluded when Dosoguan accepts your order.

Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order.

that shipping restrictions apply to a particular geographical zone , that the product(s) ordered is out of stock or that you do not meet the eligibility criteria set-out within the “Terms an general conditions of sale”, and so on.

Furthermore, Dosoguan may refuse to process a transaction for any reason or refuse it  at any time. This bookstore reserves the right not to accept your order in the event, for example, that could be a not availability to obtain authorization for payment,

 at its sole discretion. It will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on this Site,

 refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

CONTACT INFORMATION:

e-mail: info@dosoguan.com ; dosoguanbookstore@gmail.com

 

Phone number:  +39 340-6302023

Business Hours: from 9:00 a.m to 7 p.m -Monday to Friday,  and on Saturdays from 9:00 a.m. until 12:00 a.m.

 

Is there a minimum order/price or a shipping fee free opportunity?

Yes, if you want to purchase at Dosoguan.com the minimum order price is 9,90 euro .

SHIPPING FEES are  free only if you live in ITALY when you purchase for an economic value account as 85,00 euro and over .

 

What about payment option?

Dosoguan.com provides a variety of reliable payment methods. The customer can pay his choice by:

-Bank transfer

-Credit card (Visa, Master Card)

- PayPal

Dosoguan.com do not accept checks, cash orders, or any other type of payment.

When you click at the checkout option, you ‘ll choose the payment way you prefer:

 

-If you want to pay with  credit card

You will need your card number, the card holder's name, the expiry date of the card, credit

card company name and the three-digit security code on the back of your credit card, which ensures online payment safety. After completing the ordering process, your credit card will be debited.

For each transaction a check will be made to see if the cardholder and the person placing the order are who they claim to be, this is done automatically via the credit card issuer website, which may prompt the buyer to answer some previously set up security questions. In a credit card transaction, you must use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to “prove otherwise” shall be exclusively on the user.

-Bank Transfer

If you have chosen "payment by bank transfer" as your payment method, you will automatically receive a confirmation through e-mail by Dosoguan.com with all the necessary information you need, such as bank details and bank code. Please don´t forget to write down the IBAN and SWIFT code, which are indicated in the e-mail.   Your order will be shipped as soon as we have received your payment.

Please remember that depending on the bank, the bank transfer will take 2-5 working days and this may delay the dispatch of the order.Once we received your payment we will proceed to send your order through the courier.

 

You can use easy and familiar payment methods such as

- Paypal, credit card (VISA, MASTER and others through PayPal.

 Paypal

PayPal is one of the most safe company for cash transactions over the internet.

With PayPal you may open an online account into which you can transfer money. From this account you can quickly and securely process your payment so you can register at their website.

Our page will redirect you to a PayPal checkout page where you will prompted to sign into your PayPal account or sign up for one. Once you signed in to your PayPal account, you will see details for the dosoguan.com order.

Please follow instructions from PayPal and it will guide you through their secured checkout process.

 After you have clicked on Pay on PayPal, you will be redirected back to Dosoguan Site

 to view your order receipt. Please make sure that the payment reference is your order number (to be found in your order confirmation e-mail), and that the payment is sent to our mail address. You do not need a PayPal account to pay your order, you can use your credit card via Paypal as way of payment.

 

Website security

We have taken all possible steps to secure your credit card details by using high grade Secure Socket Layer (SSL) for all transactions involving information passed between your computer and our server. SSL encrypts the data so that no-one will be able to access

 The data in its original format. Dosoguan does not store any of your credit card information in our database. All credit card information is securely transferred to our payment processor (PayPal) at the time you place your order.

 

How do you deliver and how much does it cost?

 

•          International Shipping & Delivery

 

Dosoguan.com ships from ITALY directly to your location anywhere in the world!

 

 All orders made on a working day will be

dispatched within 2-3 working days after you paid for your purchase at Dosoguan bookstore.

 SHIPPING FEES

SHIPPING FEES are totally free when you purchase for an economic value account as 85,00 euro and over but ONLY if you live in ITALY.

Delivery tracking service is available quickly and safely through TNT or other Express Courier Companies and you can receive your orders  no matter where you live. The shipping fees are applied based on the weight of your order(s) and on your Country. The total fee not will be automatically at the very end of your shopping process, so before you pay send a mail to Dosoguan and read above in red marked phrases in HOW DO I PLACE AN ORDER?

 All orders are shipped directly from Dosoguan, from Italy. Tracking codes are provided.

International buyers please note: Import duties, taxes, and charges are not included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

 All shipping costs will be charged to buyer if the package was returned due to refusal to pay import

tax or unsuccessful delivery (e.g. insufficient address information, no such receiver, etc).

Any damage to the packaging and/or products or incorrect number of packages or details must be immediately contested, by writing RECEIVED UNCHECKED/WITH RESERVE (INDICATING THE REASON OF THE RESERVE, e.g. "broken packaging”, “crushed packaging”, etc.) on the carrier’s proof of delivery note. Once the carrier’s document has been signed, Customers can no longer contest the exterior characteristics of the delivered materials in any way. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days from the date goods are delivered, as specified here.

What is your return policy/procedure?

-The goal of Dosoguan is 100% your satisfaction, and your satisfaction is very important.

-If you are not completely satisfied with your purchase, for any reason,

Dosoguan will offer you a full refund within 30 days of purchase.

 

You can start you return procedure following the instructions indicated in your CUSTOMER AREA

in the Site, otherwise submit your request writing us through e-mail .

In any case the following step is sending to Dosoguan’  s postal address

on time of 14 working days, by registered letter with return receipt, a refund application written which specifies your intention to withdraw from; the products for which it intends to exercise the right of withdrawal (attaching a copy of the order, full name of the client); The communication can be anticipated (but will still have to be confirmed by registered A / R within the following 48 hours), by e-mail at info@dosoguan.com or dosoguanbookstore@gmail.com

 

And the following step is send back, not over the next five days, your item(s) for which you have started return ‘ procedure. Please Insert in this package the “goods return note” you can downloaded from your CUSTOMER AREA in the Site.

Please note that the product(s) must be undamaged and in “new and unused condition” to be

acceptable for return. Merchandise must not be opened, used, altered, or harmed ( e. g  unopened if  they are CDs or DVDs with no exception, or  books unmarked)

Magazines are non- returnable  with the only exception if they are defective.

Before buying one or more DVDs, please check if your DVD player is a code-free or multi-region

DVD player that is capable of playing DVD discs of different Region Codes from anywhere in the world.

 

Shipping and handling charges are not refundable.

Please understand that shipping for the return is buyer’s responsibility

You may return any unopened merchandise for a full refund or exchange .

We accept returns anytime within 14 days period from you have received your order. Once we receive your return package we will send you an e-mail to acknowledge that we have received your return package.

 

Choose your favourite procedure:

1.The full amount of the purchase price will be refunded by the same method as the payment was made,

(e. g. If you paid by credit card, you will be refunded by the credit card and so on).

 

 2.Dosoguan will offers to you a similar value product(s) as a replacement of your item(s), or give you a total refund according to your request within 30 days working days after receiving your return.

3.The third option is that Dosoguan offers you a discount coupon you can  use in the bookstore Site to do shopping within one year from its creation (it must be exactly of the same economic value as your refund).

You have the right to choose your favourite procedure.

 

In case of discrepancy/defective product(s) is found, you can contact us immediately, no later than 2 months after receiving your order, and report the problem in detail inserting in your e-mail photos that demonstrate the problem so that we can evaluate the defect.

We do everything we can to replace the defective item for you, and there are absolutely no costs involved. In this case send via e-mail a replacement request to info@dosoguan.com or dosoguanbookstore@gmail.com immediately.

Once we have evaluated the defect we will set up a new shipment for you to replace the item completely free of cost.

If we need the defective item returned back to us, we will also send you a prepaid return label

within the new shipment where you can easily ship it back to us at our expense.

 Dosoguan.com will guide you what to do after reading  your claims.

If you choose to return and have different delivery company other than the original delivery company, you will be responsible for paying return cost.

In any case, If a package is returned to us, the courier , due to customer's error (because of the wrong postal address or no receiver was present at the provided

address, or no attempt from receiver to retrieve the package(s) at the designated courier's facility), Dosoguan will reship it as long as the customer pays two times the shipping

 fee (return shipping cost charged on us by the courier services + reshipping cost).

 

 

 What about cancel policy?

1. Your order will be cancelled if your payment is not transmitted in our account within 8 working days

After you put your order.

2. Your order will be cancelled if Dosoguan can not sell goods due to out of stock or any other reasons.

3. You may cancel your order before your payment.

4. You can not cancel your order after your payment. 

 

 What if my order gets lost or damaged during delivery?

If there are any issues with a delivery, please contact us immediately writing an e-mail with all details. Please take a photo if the content of the package was damaged .

We will solve the problem ASAP.

 

 How do I contact you if I have a question?

We are always happy to answer any question you may have and will do everything possible to make sure you are 100% satisfied with your order. If you have any other questions about shipping, payment, or about using the store, please write an e-mail: info@dosoguan.com or dosoguanbookstore@gmail.com

 

About Feedback and Dispute

Should you find anything make you unhappy, please kindly contact me through e-mail

before leaving negative  feedback or opening a dispute.

Dosoguan will solve problem for you accurately and quickly as soon as possible, and

always will do the best for You. Contacting through e-mail will be the best way of solving problems that could occur.

If you are satisfied with our transaction, Dosoguan warmly invites you to leave on the web

 your positive feedback. Thank you in advance!

 

 APPLICABLE LAW

These terms of use, its subject matter and its formation (and any non-contractual disputes or claims)

are governed by Italian law. We both agree to the exclusive jurisdiction of Italian law. Any

 dispute relating the current contract and its interpretation and/or execution comes under

the Italian Jurisdiction, then for any dispute arise regarding the application, interpretation and execution of these general conditions of sale, it will be pleaded by the court of Messina, subject to the applicability of Article. 63 of the Decree-Law 206/05. Provider reserves the right to modify,

if necessary, the general conditions of sale and therefore invites the customer to consult them regularly, checking this page from time to time, because Dosoguan may revise these terms at any time by amending this page.

 

In accordance with article 14 (Regulation UE) n. 524/2013, this bookstore informs Consumer about this European website

ODR   https://webgate.ec.europa.eu/odr

 

CONTACT US

Please contact us by writing to:

(the following postal address) :

(company name): Dosoguan of Carmen Galifi

(address line): Via Trento isol. 82 n.6  

(city): Messina

(zip code): 98123

(country): Italy

 

CUSTOMER SERVICE

 Email:  info@dosoguan.com or dosoguanbookstore@gmail.com

Dosoguan responds daily from

Monday to Friday, 9:00 a.m to 7 p.m  (please remember it indicates Italian Time Zone)

and on Saturdays from 9:00 a.m. to 12:00 a.m.

Dosoguan.com south-korean bookstore loves helping awesome customers like you!

 

Please contact Dosoguan if you need some information or you want to ask  further details. You can contact our Customer Service for any question about products, order process, order

 status and much more. Dosoguan will answer you as soon as possible.

 

COOKIE POLICY AND USE OF YOUR DATA

 Cookie Policy and Use of your data

While most of the changes will only affect residents of the European Economic Area (“EEA”), Dosoguan encourages all learners to review the new policies and become familiar with them.

Please, remind this website does NOT make use of profiling, targeting or promotional cookies or Google Analytics or other Cookies Social network.

Essential and Techinal Cookies:These cookies are necessary to enable the account User to use  with Dosoguan website. These are only for the internal use of this Site, such as those which give the user access as a registered user both when logging in for the first time and on subsequent occasions and those that concern Shopping Chart, The Option on the Choice of the Language and Preferences.  If you disable these Cookies it cannot be guaranteed that you will be able to use all the features and services of e-commerce.

 Dosoguan don’t use Social Network Cookies to share content on social networks; you’ll find just in footnotes the list of official links of Dosoguan on social media channels.

Dosoguan only uses Google search Console for monitoring the proper functioning of the Site, metrics ans stats about which pages are frequently visited, time of surfing on the site; if any errors are present on your site — not regularly and not systematically. Armed with this information, Dosoguan can fix technical problems of the Site.No personal data of User are involved and is not possible to indentify person.

 

-How can I disable cookies and manage my preferences?

Most popular browsers automatically accept cookies. However, you can manually configure your browser to not accept cookies.

 You can find information on how to do this in the browsers you use (search on the web how to do it for Google, Firefox,Internet Explorer, Safari and so on)

 

ABOUT PROCESSING OF PERSONAL DATA - PRIVACY POLICY

Users must give clear and explicit consent for their data to be stored and used.By Registering to the e-commerce-site, Users/Customers give clear and explicit consent for their data to be stored and used.

Personal data is processed by Dosoguan.com in respect of GDPR 2016 /679 terms that is therefore responsible for the collection and safe storage of their customers' data. Under GDPR-UE Regulation 2016 /679, “processing of the personal data of a child” is only allowed by law when the child is at least 16 years old, under this age, is necessary the consent in written form from the child's parent or legal guardian to collect and process their data.

 

Please be informed, Dosoguan.com  uses data provided by the customer only to send products sold in accordance with Regulation (EU) 2016/679 regarding the 

protection of personal data, and archive original documents to guarantee compliance with obligations laid down in Italian Law n. 190/2014 – Flat-rate scheme. Personal data is used for purpose to provide Customers  with the procedures for the execution of this contract and eventual or  necessary communications that concern customers ‘ activities in the shop online. In any case, the customer's data will not be send (except for courier because of the delivery terms or bank in payment procedure) or sold to third parties.

Personal data is not collected for commercial purpose except for Newsletter (but only after Customer willfully having subscribed to it on the Site). In this case, a list included in MailChimp ‘ll be used to send coupons, promotional offers about products, for commercial advises, statistics or other advertising material through the use of electronic mail.  You may unsubscribe at any moment. Write an e-mail to news@dosoguan.com and ask in the object of e-mail "I want to unsubscribe". In any moment Users can remove consent to Newsletter.

 

The owner of the data is Carmen Galifi, at the headquarters of "Dosoguan – bookstore sudcoreano” in Via Trento is 82 n.6 pal.C – 98123 MESSINA, ITALY.  

In compliance with Regulation (EU) 2016/679  User can access in complete independence online and in a free  manner to data available and accessible in the own Customer Area in Dosoguan.com in order to Control Data:

-Right of access of the User registered in Dosoguan.com in a free way and directly online entering in his/her Customer Area after LOG IN to copy, change, save or edit the actual data.

 - Right to erasure -Customers can be able to delete their account and information entirely from the Site.

-Data Portability -Customers are able to access their personal data quickly and simply and get Information.

You may opt out of any future contacts from this Site at any time. You can request a copy of your purchase history, course history, and the personal information about you.You can do the following at any time also by contacting Dosoguan via info@dosoguan.com or dosoguanbookstore@gmail.com or Express any concern you have about the use of your data.